Hey there, 

Welcome to our community page. Here you will find any news, updates and links to information you might find helpful from Stacey and the team.

Love Stacey x

Want to chat? 

Can't find what you are looking for? Got a burning question you want an answer too? Head here to fill out our contact form and we will get back to you as soon as we can. Alternatively you can email us at

Order updates

Most orders are sent via Royal Mail. We do everything we can to get your orders shipped within 2-3 days, but once sent there's nothing more we can do to speed up delivery. There is a Royal Mail tracking code on your shipping confirmation email, this will give you all of your tracking information on your parcel, but sadly we do not have access to any further information on the whereabouts of your order. 

Please head to our shipping page for more information 

Returns or Exchanges

That is not a problem at all, most products can be returned within 30 days for a refund.  

If you'd like to return an item, please send it to the address below and we will issue a refund when we receive it. Please send your goods back, maintain proof of postage and we recommend a second class tracked option. 

You can download our returns form here 

Black & Beech

376 Newport Road


CF23 9AE 

Faults or Repairs

If you think you have an item that is faulty, or something in need of repair, please email us a photo of the item along with your order number  and we'll get back to you shortly.


If we have made a human error by sending you a wrong item, please reply with any order details you have such as your order number and pictures and we will sort this ASAP

If you can't find what you are looking for here, head over to our FAQ page for more information 

Warm Wishes,

The Black & Beech Team