If you need a question answered, and we haven’t got it here, email me at: firstname.lastname@example.org
What are your shipping rates?
Our shipping/delivery rates vary depending on where you are in the world, but they start at £2.95 and go up from there. Spend £70 for free UK shipping which is a tracked and signed for service, £100 for free European shipping, or £150 for free International shipping.
If you need something tracked/signed or urgently please contact us and we will do our very best for you.
Who takes your photos?
Oh I am glad you asked, always want to give a shout out to my creative mates.
Most product shots are by Dee at https://www.dianaoliveiraphotography.co.uk
My womens apparel was shot by Alex Lloyd Jenkins in Cardiff you can find him here http://alexlloydjenkins.com
I am so excited. How long do I have to wait for my purchase to arrive?
We aim to ship within 2-3 days of you placing an order. Busy periods can result in a delay, examples being new product launches, website upgrades, Black Friday, Christmas, Mother and Father’s Day time as well as International Womens Day (our favourite day!). Eighty per cent of orders dispatch the day you order.
We use Royal Mail for most orders, and second class is 2-3 days as standard. We can’t control the mail as much as we want to, so if, after dispatch, you ain’t got your parcel within the time scales quoted, give us a few more days then drop us a line.
For Europe (this includes Ireland) please allow up to 10 working days.
For other parts of the world, allow up to 15 working days.
Customers in the USA, Canada, and Australia can be tricky and take longer. Again, there’s nothing much we can do about this. It can just mean a bit longer, but we report high success!
If duty is applicable in your country, this is not our responsibility!
But I need it now!?
Sure, email us at email@example.com and we will try to expedite it when we can.
Can I have a tracking number?
Right now we aim to keep our P&P as low as possible. We use a fulfilment service which greatly adds to our overheads, but which means that we can keep parcels flowing joyfully and maintain a level of equilibrium in the home! Right now, most parcels go second class Royal Mail and we don’t provide a tracking number.
In due course, we will add additional services for you to opt into. Please bear with us in the mean time.
How do I know when you have sent it?
We will email you once we dispatch, notifying you that your order is winging its way to you. These emails have a cheeky habit of finding their way into your junk and spam, so check there first.
Did you get my order?
Orders received result in an automatic email. Again, they love to hide in spam. After checking there, if you haven’t got anything from us, please get in touch.
How do I know my credit card details are safe?
Checking out gives you two options to settle your bill. Paypal and Stripe powered Shopify are both highly reputable service providers for processing card payments, and all payments are encrypted and made safe with our SSL certificate and other fancy website stuff.
My parcel never arrived!
Oh no, gutting! Please drop us an email after the time mentioned above has elapsed and we will put a smile back on your face.
I hate my order and want to return it.
Well that’s a first. Seriously though, we always want to make sure you are happy with everything you purchase from us. Most products can be returned within 30 days for an exchange or refund.
Please send your goods back maintaining proof of postage. If your return is lost in the post you will have to claim for it, and this is outside what we can help you with.
Returns should be sent with a note clearly stating your name, email address and order number and explaining if you want a refund or exchange, exchanges are stock permitting. Returns must be in perfect saleable condition. You don’t need to email us first: just crack on!
Post your returns to the following address UNTIL November 15th 2018 after this date please contact us directly.
Pick it Pack it Send it
C/O Black & Beech
First Floor, Westside
As we are a one woman tiny business, it will be your responsibility to pay the cost of return postage.
*For reasons of hygiene teething jewellery is non-refundable.