FAQs

Can't find what you're looking for? Email us at hello@blackandbeech.com and we'll get back to you.

Orders & Shipping

What are your shipping rates?

Shipping rates vary depending on where you are in the world, starting from £4.75. We also offer free UK shipping on orders over £60. 

Full rates and options for every region are on our Shipping Page.

If you need something urgently, please email us at hello@blackandbeech.com before ordering and we will do out best to help

We offer:

  • Royal Mail Tracked
  • Next Day Delivery (UK)
  • DHL Express UK & International

For next day and express delivery, please order before 12 noon.

Orders placed after 12pm on Thursday will be dispatched on Monday.

We currently dispatch orders Monday–Thursday from our Cardiff warehouse.

I’m so excited. How long will my order take to arrive?

We aim to dispatch orders within 2–3 working days, from our Cardiff warehouse (Monday–Thursday). Estimated delivery times for each region are listed on our Shipping Page.

During busy periods such as:

  • New product launches
  • Black Friday
  • Christmas
  • Mother’s Day & Father’s Day
  • International Women’s Day (our favourite!)

dispatch times may take a little longer. Thank you for your patience with our small team.

Once dispatched:

  • UK: Royal Mail Tracked 48 usually takes 2–3 working days
  • Europe (including Ireland): Please allow up to 10 working days
  • Rest of World: Please allow up to 15 working days

Please note that once parcels are with the courier, delays are outside of our control.

Do You Sell Pre-Order Items?

Yes — some products are available on pre-order and will be clearly marked as such, with the estimated dispatch date shown on the product page.

If your order mixes in-stock and pre-order items, it's held and shipped together once the pre-order item arrives. Want the in-stock part sooner? Email us at hello@blackandbeech.com and we'll arrange a split delivery where possible.

We’ll always keep you updated if there are any delays with your pre-order item.

Can I change or cancel my order?

Email us as soon as possible at hello@blackandbeech.com. If your order hasn't been dispatched yet, we'll do our best to amend it. Once it's shipped, we're unable to make changes.

You can also make cancel your order if it hasn't been dispatched by logging into your account

Will I get an order confirmation?

Yes — you'll automatically receive an order confirmation email after placing your order. If nothing arrives, please check your junk/spam folder first, then get in touch.

How do I know when my order has been sent?

We’ll email you as soon as your parcel has been dispatched.

Sometimes these emails sneak into junk/spam folders, so it’s always worth checking there first.

Can I have a tracking number?

Yes — your tracking number will be sent in your dispatch confirmation email.

Do I need to pay customs charges or VAT?

For many countries, VAT and duties are collected at checkout. If your local courier or customs office requests an additional charge, that's unfortunately outside our control.

If you're charged unexpectedly, please pay it to avoid your parcel being returned to us, then email hello@blackandbeech.com and we'll help sort it out. Want to understand duties before ordering? Just drop us a line.

Delivery Problems

My parcel hasn’t arrived. When is it considered lost?

Unfortunately, we are unable to claim for or resend parcels until they are officially considered lost by the courier. You can find more information here - Shipping page.

Current timeframes are:

  • UK: 15 working days after the due date
  • EU: 20 working days after the due date
  • Rest of World: 25 working days after the due date

If your tracking has stalled, please still get in touch and we’ll do everything we can to help.

 My parcel is showing as delivered, but I don’t have it

Oh no — first, please:

  • Check your tracking information carefully
  • Check around your property and any safe places
  • Ask neighbours or other household members
  • Review any delivery photo provided by the courier

Parcels are occasionally marked delivered slightly before they arrive, so please allow a little extra time (see the timeframe on our Shipping page). If it still can't be found, email hello@blackandbeech.com with confirmation of your delivery address and a photo of the delivery location if the courier requests one, and we'll investigate.

Returns & Exchanges

Can I return my order?

Of course — we always want you to be happy with your purchase. Most items can be returned within 30 days for a refund. See our Returns & Exchanges page for full details.

Do you offer exchanges?

Yes — we offer free exchanges where stock is available, you can find out how here - Returns & Exchanges page

If you have any questions email  hello@blackandbeech.com and we'll be happy to help.

How do I know my payment details are safe?

All payments are securely processed through trusted providers including PayPal, Stripe, and Shopify Payments, and our website is fully SSL encrypted to keep your information safe.

Still stuck? We're a small team and always happy to help — email hello@blackandbeech.com.