Return/Exchange Portal

Returns & Exchanges

We want you to love your Black & Beech order. If something isn't right, we're here to help. Please read the information below before getting in touch.

Our Returns Policy

Please review our full Return & Refund Policy before submitting a return request. Key points:

  • Items must be returned within 30 days of delivery
  • Items must be unworn, unwashed, and in their original condition with tags attached
  • Sale items may not be eligible for a refund — please check our Return & Refund Policy

 

How to Return an Item

  1. Check your eligibility — review our Return & Refund Policy to confirm your item qualifies.
  2. Request your return — if you have an account, log in and go to your order history to submit a return request directly. If you checked out as a guest, email us at hello@blackandbeech.com with your order number and reason for return.
  3. Generate your return label — once your return is approved, visit Royal Mail's returns portal to generate and print your return label.
  4. Pack your item securely — include returns form inside the parcel so we can identify your return quickly.
  5. Post your return — drop your parcel at your nearest Royal Mail post office or collection point.
  6. Refund processed — once we receive and inspect your return, we'll process your refund within 5–10 business days to your original payment method.

How to log in or create an account

To request a return or exchange through your account, you'll need to be logged in to your Black & Beech account.

Already have an account? Head to blackandbeech.com/account and enter your email address. We'll send you a one-time login link — no password needed.

New to Black & Beech? You can create an account using the email address you used to place your order. Visit blackandbeech.com/account, enter your email, and follow the link we send you. Your order history will be waiting for you once you're in.

Checked out as a guest? No problem — email us at hello@blackandbeech.comwith your order number and we'll handle your return request manually.

How to Exchange an Item

  1. Check eligibility — review our Return & Refund Policy to confirm your item qualifies for exchange.
  2. Request your exchange — start your return through your account and add “Exchange” in the notes section, including the product and size you would like instead.
  3. Generate your return label — once approved, generate and print your prepaid Royal Mail's returns portal
  4. Pack your item securely — include your completed returns form inside the parcel so we can process your exchange quickly.
  5. Post your return — send your original item back within 7 working days using the prepaid label. We cannot hold exchange items beyond this period.
  6. Exchange dispatched — once we receive and inspect your return, we’ll dispatch your replacement item

Exchanges are subject to stock availability and we’ll contact you by email if your requested item is unavailable.

Returns Address

Black & Beech
F1001
376 Newport Road
Cardiff
CF23 9AE
United Kingdom

Account Holders

If you have a Black & Beech account, you can request a return directly from your order history — no need to email us first.

Get in Touch

Still have questions? We're happy to help — email us at hello@blackandbeech.com and we'll get back to you as soon as we can.