Refund policy

Returns & Exchanges

We want you to love everything you buy from us. If something isn't right, we've made it as easy as possible to return or exchange your order.

30-Day Returns

14 days to request, 16 days to send back

Prepaid Return Labels

£3 deducted from refund. Free for exchanges & faulty items.

Refunds in 5–10 Days

Back to your original payment method

How to Return or Exchange

The quickest and easiest way to start a return or exchange is through our self-service returns portal on your order confirmation email or account page. No need to contact us first — just follow the steps and we'll take it from there.

1	Find your order in your confirmation email or account and click 'Return or Exchange'.
2	Select the item(s) you'd like to return or exchange and tell us why.
3	Choose whether you'd like a refund or an exchange.
4	Pack your item securely, make sure to include our returns form . You can use our prepaid returns label (a £3 fee will be deducted from your refund) or arrange your own tracked postage — whichever you prefer.
5	Once we receive your return, we'll process your refund within 5–10 business days (minus the £3 label fee if applicable) — or dispatch your exchange free of charge if you've chosen to swap.

Can't access the portal? Email us at hello@blackandbeech.com and we'll help you manually.

Our Returns Policy

Timeframe

You have 14 days from receiving your order to request a return, and a further 16 days to send the item back once your return is approved. We approve without quibble.

Gone slightly beyond 30 days? Get in touch — hello@blackandbeech.com — we may be able to offer store credit at our discretion.

Condition of Items

To be eligible for a return, items must be:

Unworn and unused
In their original packaging with all tags still attached
Free from perfume, deodorant, marks or signs of wear

Items that do not meet these conditions cannot be accepted and will be returned to you.

Swimwear

Swimwear can be returned provided it is unworn, with all tags attached and the hygiene liner fully intact and unremoved. For hygiene reasons, we are unable to accept swimwear returns where the hygiene liner has been removed or tampered with. This is in line with UK Consumer Contracts Regulations 2013 (Reg. 28).

Sale Items*

Sale items are eligible for return under the same policy as full-price items, in line with your rights under the UK Consumer Contracts Regulations 2013.

*This excludes Seconds and Sample Sale products which cannot be returned

Return Postage

We provide a prepaid returns label for all returns — just select this option in the self-service portal when you start your return.

Standard returns: a £3 label fee will be deducted from your refund
Exchanges: the return label is free — no deduction
Faulty, damaged or incorrect items: the return label is free — no deduction

Prefer to use your own postage? No problem — just send using a tracked service and retain your proof of postage. We cannot be held responsible for returns lost in transit.

Exchanges

We offer free exchanges — simply start your return through the self-service portal and select 'Exchange' when prompted. Tell us what you'd like instead (subject to availability). We'll provide a free prepaid returns label, and once we receive your item we'll dispatch your exchange.

Exchanges are subject to stock availability. If your preferred item is out of stock by the time your return arrives, we'll process a full refund instead and let you know.

International Exchanges

We do not currently offer direct exchanges for international orders.

If you would like a different size or item, please email us at hello@blackandbeech.com and we’ll do our best to reserve your preferred item while your return is on its way back to us.

To proceed:

Return your original item to us. Please ensure the parcel is marked as a commercial return with all duties and taxes paid using a tracked service.
Once your return has been received and processed, your original purchase will be refunded.
You can then place a new order for your replacement item.

Please note:

Duties and taxes paid on your original order are not refundable, as these charges are collected by your local customs authority and are outside of our control.
We cannot guarantee stock availability, but we are happy to reserve items where possible.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is faulty, damaged or you've received the wrong thing, contact us at hello@blackandbeech.com within 48 hours of delivery. Include your order number and a photo of the issue so we can sort it out quickly.

We will provide a free returns label for faulty, damaged or incorrect items — no deduction from your refund.

International Returns

For international returns, please ensure your parcel is sent as a commercial return with all duties and taxes paid using a tracked service. Parcels not correctly declared may be held at customs, delayed or returned to you — which will hold up your refund.

Refunds

Once we receive and inspect your return. If your return meets our policy, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to complete the transaction.

In line with UK Consumer Contracts Regulations 2013, refunds will be issued within 14 days of receiving your returned item (or proof of return).

If more than 10 business days have passed since your return was approved, please contact us at hello@blackandbeech.com.

Returns Address

Black & Beech

F1001

376 Newport Road

Cardiff

CF23 9AE

United Kingdom

IMPORTANT

Please include your name, email address and order number inside your parcel so we can match your return to your order quickly.